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Purple Protection

Purple Protection Policy

Last Modified: September 2026
Shappi Inc.

1. What is Purple Protection?

Purple Protection is the shipping and delivery protection program offered by Shappi Inc. (“Shappi”).

It applies to items processed, handled, and transported through Shappi’s logistics network and provides coverage against eligible loss or damage occurring within that network, subject to the terms, exclusions, and coverage limit selected for each shipment.

For purposes of this Policy, a refund means reimbursement of the Shappi shipping service fee and/or eligible product value following an approved claim, up to the shipment’s selected coverage limit.

“Product Value” refers exclusively to the final amount actually paid by the customer as shown on the purchase invoice, after discounts, coupons, promotions, store credits, gift cards, or similar reductions. Taxes, merchant shipping fees, and third-party charges are excluded unless explicitly itemized in the invoice.

2. Coverage Structure

2.1 Standard Coverage (Included)

All shipments include automatic coverage of up to USD $50, at no additional cost.
This coverage includes:

  • Product value
  • Shappi shipping and delivery service fee

Important:
Any approved claim where the total covered value is USD $200 or less will be automatically refunded to the user’s Shappi Wallet.

2.2 Extended Coverage (Optional)

For shipments exceeding USD $50, users may purchase additional protection at the time of shipment creation.

Coverage Limit Price
$50 Included
$200 $10
$500 $30
$1,000 $70
$1,500 $120

Additional coverage may be expanded in the future and presented within the Application at the time of shipment.

2.3 Coverage Calculation (Non-Accumulative)

Coverage is not cumulative across tiers.

  • All shipments include a base coverage of $50
  • Any additional coverage selected extends the total protection limit and does not stack separately.

Example:
If a user selects $500 coverage, the total protection limit is $500 (not $550).
Shappi’s maximum liability per shipment will always be limited to the selected coverage tier.

3. Scope of Coverage

Purple Protection applies exclusively to items that:

  • Are shipped to and received by Shappi at its designated warehouse facilities
  • Are processed and transported within Shappi’s logistics network
  • Are lost, damaged, or destroyed within Shappi’s logistics network after being received and registered by Shappi
  • Are delivered in a condition that differs materially from their original state

Coverage applies from the moment the item is received and registered by Shappi until final delivery. For purposes of this Policy, Shappi’s logistics network may include authorized travelers, third-party logistics providers, carriers, warehouse operators, and delivery partners operating within the Shappi platform.

Shappi’s intake scans, images, and warehouse condition records shall be considered the official reference for the condition of items upon receipt.

4. Exclusions

Purple Protection does not apply to:

  • Items not delivered to Shappi’s official warehouse
  • Items not received, scanned, or registered by Shappi
  • Items that arrive damaged or defective to Shappi
  • Seller, merchant, marketplace, or retailer issues, including incorrect, incomplete, defective, canceled, counterfeit, delayed, misrepresented, or undelivered items occurring before Shappi receives and registers the item
  • Damage or loss prior to Shappi taking possession
  • Claims submitted outside the required timelines
  • Items purchased using an unauthorized, stolen, fraudulent, or disputed payment method, or claims involving false information, altered documentation, identity misuse, or other fraudulent activity
  • Items restricted or prohibited under Shappi policies, airline regulations, customs regulations, hazardous materials rules, or transportation restrictions, including items confiscated, rejected, or removed by authorities, airports, airlines, or carriers. Such items are excluded from coverage even if initially accepted, scanned, or processed within Shappi’s logistics network.

5. Types of Refunds

5.1 Partial Refund

Applies when the product is delivered and remains functional but presents issues.

Examples:

  • Damaged packaging (if original packaging was paid)
  • Missing accessories
  • Cosmetic damage

Conditions:

  • The refund will be partial and determined by Shappi
  • It will be issued to the Shappi Wallet
  • The original purchase invoice or receipt is required and must be validated by Shappi. Screenshots, altered or incomplete documents, or documents whose authenticity cannot be verified will not be accepted.

5.2 Total Refund

Applies when:

  • The product is lost after being received by Shappi; or
  • The product is delivered with damage that compromises its functionality

The refund will be subject to the coverage limit selected by the customer, ranging from USD $50 to a maximum of USD $1,500.

6. Refund Rules

6.1 Shipping Fee

The shipping service fee will be refunded 100% to the Shappi Wallet only when the product is completely lost.

This does not apply when the claim involves partial, cosmetic, or packaging damage and the product remains functional.

6.2 Product Value

Refunds are subject to coverage limits. Product reimbursement is calculated exclusively using the verified purchase invoice. Shappi reserves the right to require proof of payment, transaction confirmation, bank statements, or additional supporting documentation to validate any claim.

The combined reimbursement for product value and the Shappi shipping service fee cannot exceed the shipment’s selected coverage limit.

  • Up to $200 → automatically refunded to Shappi Wallet
  • Above $200 → refunded based on the selected coverage tier and chosen refund method

6.3 Partial Item Loss
In shipments containing multiple items, reimbursement may be processed only for the verified affected item(s), subject to the shipment’s applicable coverage limit.

7. Refund Methods

For claims exceeding $200, users may select:

7.1 Shappi Wallet

  • Processing Fee: $0
  • Time: ~24 hours

7.2 PayPal

  • Processing Fee: 2%
  • Time: ~24 hours

7.3 U.S. Bank Transfer

  • Processing Fee: 2%
  • Time: 1–3 business days

7.4 International Bank Transfer (LATAM)

  • Processing Fee: 3%–5%
  • Time: 7–10 business days

7.5 Credit/Debit Card Refund

(Only if original payment was made with card)

  • Fee: 10%
  • Time: 15–30 business days

7.6 Banking Disclaimer

  • Transfer fees correspond only to Shappi’s processing service
  • Additional bank fees are not covered or reimbursed

8. Claims Process

8.1 Documentation Requirements

To initiate a claim, the user must provide:

  • Original, unaltered purchase invoice or receipt issued by the seller or merchant
  • Valid tracking number
  • Proof that the item was delivered to and received by Shappi, when applicable
  • Proof of payment or transaction confirmation, if requested by Shappi
  • Any additional documentation reasonably required to review the claim

8.2 Invoice Validation Requirement

An original, unaltered purchase invoice or receipt issued by the seller or merchant is required before any refund can be processed. If it is not provided when the claim is submitted, the user must provide it within 15 calendar days after Shappi requests it.

Failure to provide the invoice within this period will result in:

  • Cancellation of Purple Protection eligibility for that shipment
  • No refund being issued

Claims will be denied for fraudulent, altered, incomplete, duplicated, or unverifiable invoices or documentation.

8.3 Customer Claim Submission Deadlines

  • Damage claims must be submitted within 24 hours of delivery.
  • Loss or non-delivery claims must be submitted within 48 hours after the expected delivery date or Shappi’s notice of the incident, whichever occurs later.

Claims submitted outside these timeframes may be denied.

8.4 Review Process

Shappi reserves the right to:

  • Request additional documentation
  • Conduct internal verification
  • Approve or deny claims at its sole discretion
  • Suspend or deny claims involving suspected fraud, unauthorized payments, identity misuse, altered or inconsistent documentation, abuse, manipulation, or policy misuse

8.5 In-Transit Incidents and Investigation Timeline

  • If an item is delayed, missing, misrouted, damaged, or otherwise affected while in transit within Shappi’s logistics network, Shappi may open an investigation before determining whether the item qualifies for repair, replacement, or reimbursement under this Policy.
  • Shappi’s logistics network includes authorized travelers, carriers, warehouse operators, third-party logistics providers, and delivery partners. An item tendered by Shappi to an authorized logistics partner remains within Shappi’s logistics network until final delivery, subject to this Policy’s terms, exclusions, and coverage limits.
  • Investigations may take up to 30 business days after Shappi receives the required information. Shappi will provide a status update at least every 10 business days, even if there is no material change.
  • Some investigations may require additional time because of carrier searches, customs review, law-enforcement involvement, multiple affected customers, or other circumstances outside Shappi’s reasonable control. In these cases, Shappi may extend the investigation once for up to 15 additional business days. Shappi will notify the customer of the reason for the extension and provide a final decision date.
  • Opening an investigation does not guarantee approval. Any resolution remains subject to this Policy’s eligibility requirements, exclusions, documentation requirements, and coverage limits.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Shappi’s liability is limited to the selected coverage amount per shipment
  • Coverage applies per shipment, not per item
  • Shappi is not liable for:
    • Indirect or consequential damages
    • Loss of profits or opportunity
  • Shappi is not responsible for loss of discounts, coupons, promotional pricing, rewards, store credits, market price changes, or inability to repurchase an item at the same price.

10. Right to Resolution

Shappi reserves the right, at its sole discretion, to:

  • Repair the item
  • Replace the item
  • Issue a refund

11. Modifications

Shappi may modify this policy at any time.
Changes will apply only to shipments created after the updated effective date.