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Purple Protection

Purple Protection Policy

Last Modified: May 2026
Shappi Inc.

1. What is Purple Protection?

Purple Protection is the shipping and delivery protection program offered by Shappi Inc. (“Shappi”).

It applies to items processed, handled, and transported through Shappi’s logistics network and provides coverage against loss or damage attributable to Shappi, subject to the terms, conditions, and coverage limits selected for each shipment.

For the purposes of this policy, a refund refers to the reimbursement of the shipping service fee and/or the product value, in accordance with the purchase invoice, when an incident attributable to Shappi occurs.

“Product Value” refers exclusively to the final amount actually paid by the customer as shown on the purchase invoice, after discounts, coupons, promotions, store credits, gift cards, or similar reductions. Taxes, merchant shipping fees, and third-party charges are excluded unless explicitly itemized in the invoice.

2. Coverage Structure

2.1 Standard Coverage (Included)

All shipments include automatic coverage of up to USD $200, at no additional cost.

This coverage includes:

  • Product value
  • Shappi shipping and delivery service fee

Important:
Any approved claim where the total covered value is USD $200 or less will be automatically refunded to the user’s Shappi Wallet.

2.2 Extended Coverage (Optional)

For shipments exceeding USD $200, users may purchase additional protection at the time of shipment creation.

Coverage Limit Price
$200 Included
$500 $9.99
$1,000 $19.99
$1,500 $29.99

Additional coverage may be expanded in the future and presented within the Application at the time of shipment.

2.3 Coverage Calculation (Non-Accumulative)

Coverage is not cumulative across tiers.

  • All shipments include a base coverage of $200
  • Any additional coverage selected extends the total protection limit and does not stack separately.

Example:
If a user selects $500 coverage, the total protection limit is $500 (not $700).

Shappi’s maximum liability per shipment will always be limited to the selected coverage tier.

3. Scope of Coverage

Purple Protection applies exclusively to items that:

  • Are shipped to and received by Shappi at its designated warehouse facilities
  • Are processed and transported within Shappi’s logistics network
  • Are lost, damaged, or destroyed while under Shappi’s custody and control
  • Are delivered in a condition that differs materially from their original state

Coverage applies from the moment the item is received and registered by Shappi until final delivery. For purposes of this policy, Shappi’s logistics network may include authorized travelers, third-party logistics providers, carriers, warehouse operators, and delivery partners operating within the Shappi platform.

Shappi’s intake scans, images, and warehouse condition records shall be considered the official reference for the condition of items upon receipt.

4. Exclusions

Purple Protection does not apply to:

  • Items not delivered to Shappi’s official warehouse
  • Items not received, scanned, or registered by Shappi
  • Items that arrive damaged or defective to Shappi
  • Seller or merchant errors (incorrect, incomplete, defective, canceled, counterfeit, or misrepresented items)
  • Shappi is not responsible for issues, disputes, delays, defects, cancellations, incorrect products, counterfeit items, or losses related to the seller, merchant, marketplace, or original retailer.
  • Damage or loss prior to Shappi taking possession
  • Claims submitted outside the required timelines
  • Items restricted or prohibited under Shappi policies, airline regulations, customs regulations, hazardous materials rules, or transportation restrictions, including items confiscated, rejected, or removed by authorities, airports, airlines, or carriers. Such items are excluded from coverage even if initially accepted, scanned, or processed within the Shappi network.

5. Types of Refunds

5.1 Partial Refund

Applies when the product is delivered and remains functional but presents issues.

Examples include:

  • Damaged packaging (if original packaging was paid)
  • Missing accessories
  • Cosmetic damage

Conditions:

  • Refund is partial and determined by Shappi
  • Issued to Shappi Wallet
  • Invoice submission is mandatory

5.2 Total Refund

Applies when:

  • The product is lost after being received by Shappi; or
  • The product is delivered with damage that compromises its functionality

6. Refund Rules

6.1 Shipping Fee

The shipping service fee is always refunded 100% to the Shappi Wallet in approved claims.

6.2 Product Value

Refunds are subject to coverage limits. Product reimbursement is calculated exclusively using the verified purchase invoice. Shappi reserves the right to require proof of payment, transaction confirmation, bank statements, or additional supporting documentation to validate any claim.

  • Up to $200 → automatically refunded to Shappi Wallet
  • Above $200 → refunded based on the selected coverage tier and chosen refund method

6.3 Partial Item Loss

In shipments containing multiple items, reimbursement may be processed only for the verified affected item(s), subject to the shipment’s applicable coverage limit.

7. Refund Methods

For claims exceeding $200, users may select:

7.1 Shappi Wallet

  • Processing Fee: $0
  • Time: ~24 hours

7.2 PayPal

  • Processing Fee: 2%
  • Time: ~24 hours

7.3 U.S. Bank Transfer

  • Processing Fee: 2%
  • Time: 1–3 business days

7.4 International Bank Transfer (LATAM)

  • Processing Fee: 3%–5%
  • Time: 7–10 business days

7.5 Credit/Debit Card Refund

(Only if original payment was made with card)

  • Fee: 10%
  • Time: 15–30 business days

7.6 Banking Disclaimer

  • Transfer fees correspond only to Shappi’s processing service
  • Additional bank fees are not covered or reimbursed

8. Claims Process

8.1 Documentation Requirements

To initiate a claim, the user must provide:

  • Purchase invoice (mandatory)
  • Valid tracking number
  • Proof of delivery
  • Proof of payment or transaction confirmation, if requested by Shappi.

8.2 Invoice Validation Requirement

Prior to processing any refund, Shappi may contact the user to request the purchase invoice.

  • The user must submit the invoice within 15 calendar days from the date of request
  • Failure to provide the invoice within this period will result in:
    • Automatic cancellation of Purple Protection eligibility for that shipment
    • No refund being issued
  • Claims may be denied in cases of fraudulent, altered, incomplete, duplicated, or unverifiable invoices or documentation.

8.3 Timeframes

  • Damage claims: within 72 hours of delivery
  • Loss or non-delivery: within 5-7 Business days of expected delivery

Claims submitted outside these timeframes may be denied.

8.4 Review Process

Shappi reserves the right to:

  • Request additional documentation
  • Conduct internal verification
  • Approve or deny claims at its sole discretion
  • Deny claims in cases of suspected fraud, abuse, manipulation, policy misuse, or inconsistent documentation.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Shappi’s liability is limited to the selected coverage amount per shipment
  • Coverage applies per shipment, not per item
  • Shappi is not liable for:
    • Indirect or consequential damages
    • Loss of profits or opportunity
  • Shappi is not responsible for loss of discounts, coupons, promotional pricing, rewards, store credits, market price changes, or inability to repurchase an item at the same price.

10. Right to Resolution

Shappi reserves the right, at its sole discretion, to:

  • Repair the item
  • Replace the item
  • Issue a refund

11. Modifications

Shappi may modify this policy at any time.

Changes will apply only to shipments created after the updated effective date.